WFM Analyst

About the role

The WFM RPA will support processes to maximize workflow while minimizing causes of client and customer dissatisfaction.

What you'll do

• Ensure WFM system is configured optimally for program being scheduled (internal IEX)
• Maintain close alignment with Resource Planner and Resource Planning file ensuring metrics used for scheduling are consistent with RP
• Keep Scheduling software (internally IEX) up to date with employee data change management (remove terms, add new hires, process transfers cross program)
• Ensure all schedule headcount has an accurate schedule in the system for the defined schedule lock period (2-3 weeks)
• Create proper number of schedules based on local labor laws and agreed upon schedule set with Operatoins to best meet client expectations

What you need

• 2–5 yrs of experience
• Excel
• Labour law
• RPA
• Any graduate