WFM Executive

About the role

As a WFM Executive, you will be responsible for the efficient and effective management of our workflow and performance metrics. Your role is crucial in maintaining the smooth operation of our business processes and ensuring client satisfaction. You will work closely with the Ops Head to identify and address real-time issues, contributing to the overall success of our organization.

What you'll do

• Be responsible for the efficient and effective management of our workflow and performance metrics
• Work closely with the Ops Head to identify and address real-time issues, contributing to the overall success of our organization
• Generate, collate, and update various reports and IDs with a focus on accuracy and timeliness
• Monitor the CC pulse and promptly communicate any issues or concerns to the Ops Head
• Update dashboards with 100% accuracy, ensuring data integrity and visual representation of key performance indicators

What you need

• 2–5 yrs of experience
• Reporting
• Excel
• Process improvement
• MS Office
• Data analysis
• Data visualisation
• BBA