WFM Lead

About the role

>>Responsible for doing FTE sizing for new/existing business, providing optimized solution. >>Utilization optimization opportunity identification >>Providing the solution to meet the customer requirements >>Ability to work on all planners and other analytics key deliverables >>Analysis of reports including process dashboards & initiate appropriate action plans.

What you'll do

• Providing the solution to meet the customer requirements
• Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared
• Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer oriented approach and focus on key deliverable areas

What you need

• 3–5 yrs of experience
• Excel
• MS Office
• Team management
• Customer service
• Problem solving
• Any graduate

Good to have

• Six Sigma
• Lean