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Windows Administration

Wipro·Bengaluru

Pay not stated1–3 yrsFull-time
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About the role

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

What you'll do

  • Manage the ticket until resolution is achieved
  • Responsible for data gathering, troubleshooting, performing a full analysis of the issue
  • Interact with several verticals within the organization
  • Escalate the issue if not resolved to GPS Team
  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

What you need

  • 1–3 yrs of experience
  • Windows
  • Troubleshooting
  • PowerPoint
  • SQL
  • Any graduate

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