Workday Support Specialist / Workday Functional Analyst (Tier 2 and Tier 3 work overlap)

About the role

This role involves resolving escalated issues from Tier 1, performing root cause analysis, and escalating advanced issues to Tier 3 post-production consulting services teams. The ideal candidate is a skilled problem-solver with Workday experience, capable of delivering high-quality managed services and maintaining strong client relationships under the guidance of the Workday Managed Services Supervisor.

What you'll do

• Serve as an embedded resource within 1-2 client teams, resolving intermediate Workday issues in modules such as HCM, Payroll, Benefits, Time Tracking, Recruiting
• Troubleshoot and resolve escalated issues, including intermediate business process configurations and basic integration problems
• Analyze recurring issues to identify root causes and recommend client-specific solutions or process improvements
• Escalate advanced configuration or integration issues to Tier 3 consulting teams with detailed documentation
• Configure and optimize Workday business processes and reports to meet client requirements within the scope of Tier 2 support

What you need

• 2–5 yrs of experience
• Workday
• ServiceNow
• Root cause analysis
• Any graduate