Workforce Management Lead

About the role

The WFM Team Lead – Scheduling & Intraday leads the end-to-end tactical execution layer of Workforce Management, integrating schedule optimisation, weekly workforce steering, real-time operational control, and incident response under a single, cohesive leadership structure.

What you'll do

• A. Team Leadership & Capability Development
• Lead and develop Scheduling and Intraday WFM Specialists
• Define clear accountability boundaries across tactical and real-time scopes
• Elevate analytical maturity beyond administrative execution
• Coach team members in Scenario modelling, Workforce risk quantification, Structured incident response

What you need

• 3–6 yrs of experience
• Six Sigma
• Excel
• Looker
• Reporting
• Process improvement
• Incident response
• Any graduate

Good to have

• SQL
• Python
• Operational risk
• Performance management