Zendesk Implementation Consultant

About the role

We are looking for an experienced Zendesk Implementation Consultant to lead end-to-end implementation and optimization projects for global customers across the US and Europe. This is a customer-facing, individual contributor role where you will be responsible for gathering requirements, configuring Zendesk solutions, driving adoption, managing stakeholder expectations, and ensuring long-term customer success.

What you'll do

• Zendesk Implementation & Delivery
• Lead end-to-end Zendesk implementation projects, including discovery, solution design, configuration, testing, deployment, and hypercare support
• Zendesk Chat / Messaging
• Zendesk AI and Automation features
• Gather business requirements and translate them into scalable Zendesk solutions

What you need

• 4–7 yrs of experience
• Zendesk
• Stakeholder management
• Customer success
• VBA
• Process improvement
• Any graduate

Good to have

• Microsoft Dynamics
• JIRA
• Agile
• Salesforce
• HubSpot
• ServiceNow