Zonal Debt Manager - Retail MFB - Collections - Patna - Parth Astha (1st Floor) - MM

About the role

To maintain & improve the health of the portfolio thru various legal and collection tools & process.

What you'll do

• Ensure that the NPA's are kept at minimum trigger levels and identify and recommend appropriate legal actions for stress contracts
• Manage portfolio movement and control loss for the specific product in the assigned region while ensuring that roll forward rates to higher buckets are kept within…
• Analyze & maintain zero delinquency within required parameters / policies and systems while dealing with delinquent customers, publish MIS and review daily collections
• Take adequate steps to ensure receipt of payments and recovery of bad debts while monitoring legal proceedings with in house & external legal team/advocates
• Ensure customer satisfaction through quick resolution of customer issues and complaints and by visiting high value/ strategic customers

What you need

• Collections
• Sales
• MIS reporting
• Channel sales
• Diploma or B.Com or MBA