Zonal Service Marketing Manager

About the role

(Summarize in one statement why your job exists; and how it contributes to the overall mission/objective of the organization.) To create, communicate, and deliver compelling after-sales service value propositions to customers through the development and execution of service marketing strategies, campaigns, and innovative service offerings that enhance customer satisfaction, loyalty, service retention, and business growth

What you'll do

• Analyze market trends, business performance, and customer insights to conceptualize and plan zone-specific digital and on-ground promotional campaigns
• Collaborate with multiple stakeholders to drive adoption of MSIL’s strategic digital platforms, including the MS App and website
• Partner with dealers and internal regional teams to strengthen the adoption and effectiveness of MSIL digital assets, including Hyperlocal and Google Business Profile
• Collaborate with media agencies and dealers to plan and execute paid search and social media campaigns for dealer businesses
• Identify unmet customer needs through research and insights, and develop new service offerings that enhance customer value and satisfaction

What you need

• 3–6 yrs of experience
• Social media
• Channel sales
• MBA or B.Tech or B.E.