Lead - Site Sales
Greater NoidaFull-time10–15 yrsPosted 3 weeks ago
Leadership sales role at Adani Group in Greater Noida. Needs 10–15 years and a BBA, B.Com or MBA.
About the role
Lead end-to-end customer relationship management from booking through possession and post-possession support. Develop and implement customer engagement and retention strategies. Ensure a seamless and positive customer experience at all stages of the project lifecycle. Manage customer interactions and maintain long-term relationships with key customers.
What you'll do
- Lead end-to-end customer relationship management from booking through possession and post-possession support
- Develop and implement customer engagement and retention strategies
- Ensure a seamless and positive customer experience at all stages of the project lifecycle
- Manage customer interactions and maintain long-term relationships with key customers
- Act as the escalation point for critical customer concerns and grievances
What you need
- Sales
- CRM
- Collections
- Customer service
- Accounts receivable
- SOP writing
Good to have
- MIS reporting
- Complaint handling