Customer Success Management Digital Touch Manager
BengaluruFull-time5–9 yrsPosted over a month ago
Senior customer support role at AspenTech Pte. Ltd. (Singapore) in Bengaluru. Needs 5+ years and a B.Tech, B.E. or B.Sc.
About the role
The objective of the position is to develop a scalable digital customer success program, an in-house early warning system and leverage early indicators and system-driven alerts to address customer needs for proactive adoption and attrition reduction. This role will also analyze and identify trends to drive efficiencies and improvements for digital-led engagements.
What you'll do
- Design and implement a data-driven approach to customer success, utilizing customer health metrics and product usage to proactively address customer needs and mitigate…
- Design and utilize an Early Warning System to detect accounts which may have software usage or adoption risks leading to attrition or churn
- Design and sequence digital interactions across the customer journey that drive improved product adoption and value realization
- Build the processes and analyses for outcome-focused digital engagements that have measurable and verifiable customer outcomes
- Develop automation of the end-to-end customer journey to easily identify the accounts at risk and take actions
What you need
- Customer success
- CRM
- Communication