Digital Customer Insights & Renewal Intelligence Specialist
PuneFull-time3–5 yrsPosted over a month ago
Mid-level customer support role at AspenTech Pte. Ltd. (Singapore) in Pune. Needs 3–5 years and a B.Tech, B.E. or BBA.
About the role
Digital Customer Success provides structured, scalable Customer Success engagement for customers outside dedicated one-to-one coverage. The function combines customer intelligence, proactive risk identification, digital engagement, and cross-functional coordination to help customers realize value and enable account teams to take timely, informed action.
What you'll do
- Early-warning and risk analysis: Maintain risk inputs, logic, thresholds and tiering; validate outputs and distinguish genuine customer risk from data gaps
- Cross-functional collaboration: Work with account teams, Customer Success Operations and technical data owners to validate context and recommendations
- Experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to…
What you need
- CRM
- Customer success
- Power BI
- Data warehousing
- Power Query
- SQL
Good to have
- Snowflake
- SOP writing