Digital Community & Customer Engagement Specialist
PuneFull-time3–6 yrsPosted over a month ago
Mid-level customer support role at AspenTech Pte. Ltd. (Singapore) in Pune. Needs 3+ years and a BBA.
About the role
Digital Customer Success provides structured, scalable Customer Success engagement for customers outside dedicated one-to-one coverage. The function combines customer intelligence, proactive risk identification, digital engagement and cross-functional coordination to help customers realise value and enable account teams to take timely, informed action.
What you'll do
- Content planning and publishing: Maintain content calendars and coordinate the sourcing, review, scheduling and publishing of value-led posts, polls, events
- Experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to…
What you need
- CRM
- Customer success
- SOP writing
- Communication
- Product marketing