Digital Customer Success Specialist
PuneFull-time2–4 yrsPosted over a month ago
Mid-level customer support role at AspenTech Pte. Ltd. (Singapore) in Pune. Needs 2–4 years.
About the role
As a Digital Customer Success Specialist, you will help scale Customer Success across a broad customer portfolio through data-informed insight, digital engagement and disciplined execution. You will support adoption, value realisation, customer health and renewal readiness through repeatable digital Customer Success motions.
What you'll do
- Customer health and renewal readiness: Analyse customer information to identify adoption opportunities, account-health concerns
- Community and customer feedback: Support community resources, self-service engagement and Voice of Customer activities based on business priorities
- Cross-functional collaboration: Work with Customer Success, Sales, Marketing, Product, Support, Community, Data and other teams to validate context
What you need
- Customer success
- CRM
- Power BI
- Salesforce
- Communication
- Sales
Good to have
- Power Query
- SQL