Technical Account Manager
Navi MumbaiFull-time10–18 yrsPosted over a month ago
Leadership account management role at Candidate Experience site in Navi Mumbai. Needs 10+ years.
About the role
Technical Account Manager at Candidate Experience site. Build exceptional client relationships by acting a technical advisor to assigned premium support accounts.
What you'll do
- Build exceptional client relationships by acting a technical advisor to assigned premium support accounts
- Map customer business processes to Majesco’s product capabilities, identify gaps, and work with stakeholders to bridge those gaps within determined timelines
- Manage and understand SNOW incidents, customer escalations, and business pain points
- Partner with internal teams on incident resolution ensuring that the customer is engaged and aware of action plans and resolution timing
- Own escalations to resolution for assigned accounts, ensuring customer and internal stakeholders are updated at defined intervals
What you need
- Customer service
- Business analysis
- HTML
- Communication
Good to have
- Insurance
- ITIL