Call Center Manager
MumbaiFull-time3–4 yrsPosted 1 week ago
Mid-level customer support role at Cloud Counselage in Mumbai. Needs 3–4 years.
About the role
Looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. They should have a practical mind to solve problems on the spot partnered with an ability to see the big picture and make improvements.
What you'll do
- Develop objectives for the call center's day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Hire, coach and provide training to personnel to maintain high customer service standards
- Assume responsibility of budgeting and tracking expenses
What you need
- Customer service
- MS Office
- Terraform
- Financial analysis
- Sales
- Problem solving