Jr Customer Success Associate
MumbaiFull-time0–2 yrsPosted 1 week ago
Entry-level customer support role at Cloud Counselage in Mumbai. Open to freshers; up to 2 years, with a B.Com or MBA.
About the role
Looking for a Jr. Customer Success Associate with 1 - 2 yrs of strong experience in a client management, customer success, support or account management role at a financial services/technology company (ie FactSet, MSCI, Enfusion, S&P, etc). They should have the ability to manage multiple projects and work collaboratively.
What you'll do
- Answering day to day client queries and providing creative solutions
- Working on large-scale project that optimizes their clients workflows
- Training clients on their platform
- Helping to improve client documentation, writing help articles, or creating how-to videos
- Becoming an expert on their platform
What you need
- Customer success
- Terraform
- Communication