Agent-Tool Integr. Engr
West BengalFull-timeHybrid6–10 yrsPosted 1 week ago
Senior customer support role at Cognizant in West Bengal. Needs 6–10 years. Hybrid.
About the role
The Agent Tool Integration Engineer will design and optimize integrations across ServiceNow ITSM and Zenoss platforms to support hybrid operations for a multinational environment. The role focuses on building reliable monitoring and workflow solutions that improve service quality enhance incident visibility and streamline Finance and Accounting processes through robust automation and observability.
What you'll do
- Design and implement scalable integrations between ServiceNow ITSM and Zenoss platforms to ensure accurate event correlation and efficient incident workflows
- Configure ServiceNow ITSM modules to automate incident request and change processes while maintaining alignment with enterprise service management standards
- Develop monitoring views and dashboards in Zenoss to provide clear visibility into infrastructure health and critical business services for operations teams
- Optimize alerting rules in Zenoss to reduce noise and ensure that only actionable and prioritized events are routed into ServiceNow ITSM queues
- Collaborate with cross functional teams to understand integration requirements and translate them into stable technical solutions using ServiceNow and Zenoss capabilities
What you need
- ServiceNow
- Regression testing