Analyst 2 - Billing Operations & Solutions

About the role

The Message Experience Analyst manages moderately complex customer-facing billing statements and communication requirements for Residential and Small to Medium Business experiences. The role translates business needs into documented requirements, conducts research and validation, resolves routine issues, and applies established controls to support accurate, timely, compliant, and reliable billing communications.

What you'll do

• Create, maintain, implement, and validate billing statement content, customer communications, and related configurations for assigned work
• Analyze moderately complex business requirements, customer scenarios, system logic, dependencies, and implementation impacts
• Translate business, legal, regulatory, and customer needs into clear specifications and business rules
• Research statement content, billing data, bill codes, discount codes, configurations, and production results to determine current functionality and needed changes
• Use SQL, Excel, and other approved tools to reconcile data, identify trends, investigate exceptions, and validate system behavior

What you need

• Billing
• SQL
• Excel
• Reporting
• Documentation

Good to have

• Business analysis
• Reconciliation