Analyst 3 - Billing Operations & Solutions
ChennaiFull-time5–7 yrsPosted yesterday
Senior operations role at Comcast in Chennai. Needs 5–7 years and a degree.
About the role
The Message Experience Analyst independently manages complex customer-facing billing statements and communication requirements for Residential and Small to Medium Business experiences. The role translates business and regulatory needs into system requirements, performs research and end-to-end validation, resolves issues, and strengthens controls to ensure accurate, timely, compliant, and reliable billing communications.
What you'll do
- Create, maintain, implement, and validate billing statement content, customer communications, and related configurations
- Analyze complex business requirements, customer scenarios, system logic, dependencies, and implementation impacts
- Translate business, legal, regulatory, and customer needs into clear specifications, business rules, build execution
- Research statement content, billing data, bill codes, discount codes, configurations, and production results to determine current functionality and required changes
- Use SQL, Excel, and other tools to reconcile data, identify trends, investigate issues, and validate system behavior
What you need
- Billing
- SQL
- Excel
- Reporting
- Process improvement
- Documentation
Good to have
- Business analysis
- Reconciliation