Manager - Billing Operations & Solutions
ChennaiFull-time5–7 yrsPosted yesterday
Senior operations role at Comcast in Chennai. Needs 5–7 years and a degree.
About the role
The Manager, Service Enablement, is a first-line people leader responsible for analysts across four individual-contributor levels, from developing analysts through lead professionals. The team supports operational capabilities that may include customer-facing billing messages and communications, enterprise access provisioning, and related business-system services.
What you'll do
- Lead, coach, and develop teammates spanning levels; set clear expectations and tailor assignments, guidance, and development plans to employee experience and role scope
- Translate organizational priorities into team goals, work plans, capacity decisions, performance measures
- Assign and balance work based on complexity, customer or employee impact, security and compliance risk, urgency, development opportunity, and available capacity
- Oversee operational services that may include billing statement and communication support, enterprise access provisioning, approvals, exception management
- Review and approve requirements, business rules, workflow designs, validation approaches, release-readiness recommendations, provisioning standards
What you need
- Billing
- SQL
- Reporting
- Excel
- Documentation
- Reconciliation
Good to have
- Data analysis
- IAM
- Business analysis
- Root cause analysis
- Incident response