Analyst 4 - Billing Operations & Solutions
ChennaiFull-time7–10 yrsPosted yesterday
Senior operations role at Comcast in Chennai. Needs 7–10 years and a degree.
About the role
The Lead Message Experience Analyst serves as a subject-matter expert for highly complex and high-impact customer-facing billing statements and communications across Residential and Small to Medium Business experiences.
What you'll do
- Lead the design, implementation, and validation of highly complex or high-impact billing statement content, customer communications, and related configurations
- Provide subject-matter expertise on customer scenarios, system logic, platform capabilities, dependencies, regulatory requirements, and implementation impacts
- Translate ambiguous or strategic business, legal, regulatory, and customer needs into scalable requirements, business rules, solution options, and execution plans
- Direct advanced research across statement content, billing data, bill codes, discount codes, configurations, integrations
- Use SQL, Excel, and other tools to evaluate complex data, reconcile outcomes, identify systemic trends, and validate end-to-end behavior
What you need
- Billing
- SQL
- Excel
- Reporting
- Documentation
- Team management
Good to have
- Business analysis
- Root cause analysis
- Reconciliation
- Incident response