Manager - Credit & Collections

About the role

This job leads the Fraud Risk Management team in developing operational strategies and managing fraud detection and vendor relations. It entails hiring, training, and guiding staff, with a focus on performance metrics and process improvement. The role is pivotal in fostering a collaborative and performance-driven environment, driving the team to achieve key fraud management outcomes.

What you'll do

• Analyzing fraud reports to assess the efficacy of fraud prevention tactics and strategies, and adjusting policies accordingly
• Serving as the main point of contact for vendors and stakeholders, fostering business relationships to support fraud management goals
• Developing, evaluating, and refining performance metrics to optimize the functions supervised and align with departmental objectives
• Tracking and analyzing team performance, implementing strategic changes to drive improvements in fraud detection and prevention
• Educating employees on the use of performance metrics and tools to bolster financial performance and fraud risk management

What you need

• Collections
• Risk management
• Forecasting