Representative 1 - Credit & Collections
ChennaiFull-time0–2 yrsPosted yesterday
Entry-level banking role at Comcast in Chennai. Open to freshers; up to 2 years, with a diploma.
About the role
This job is integral to managing customer interactions within the collections process, ensuring responsive and effective resolution of account issues. It involves detailed communication, problem-solving, and professional conduct to maintain the company's service standards.
What you'll do
- Communicates with internal customers (sales employees, customer service employees
- Works Enterprise Case Management (ECM) tickets within established service levels
- Works with internal customers on a range of collections-related topics, including but not limited to bankruptcy, billing questions and disputes, balance inquiries
- Engages with customers through outbound and inbound contact to address and resolve significant delinquencies
- Investigates accounts to determine the root causes of delinquency and implements suitable actions
What you need
- Collections
- Customer service
- Sales