Representative 2 - Credit & Collections

About the role

This job plays a critical role in managing the collections process, ensuring accounts receive timely and appropriate action. It involves interacting with customers to resolve delinquencies, providing clear billing explanations, and maintaining account accuracy. The role supports the company's commitment to customer experience by applying working knowledge to resolve issues within established collection guidelines and policies.

What you'll do

• Communicates with internal customers (sales employees, customer service employees
• Works Enterprise Case Management (ECM) tickets within established service levels
• Works with internal customers on a range of collections-related topics, including but not limited to bankruptcy, billing questions and disputes, balance inquiries
• Engages with customers through outbound and inbound contact to address and resolve significant delinquencies
• Investigates accounts to determine the root causes of delinquency and determines appropriate actions within established procedures

What you need

• Collections
• Customer service
• Sales