Representative 3 - Credit & Collections
ChennaiFull-time5–7 yrsPosted yesterday
Senior banking role at Comcast in Chennai. Needs 5–7 years and a diploma.
About the role
This job manages customer interactions within the collections process, ensuring effective resolution of complex account issues and escalations. It involves applying comprehensive knowledge and problem-solving to identify appropriate solutions. The role supports customer experience and financial operations while serving as a resource to representatives.
What you'll do
- Communicates with internal customers (sales employees, customer service employees
- Works Enterprise Case Management (ECM) tickets within established service levels
- Works with internal customers on a range of collections-related topics, including but not limited to bankruptcy, billing questions and disputes, balance inquiries
- Serves as a resource for frontline and back-office teams by resolving complex escalations, discrepancies, and operational issues
- Engages with customers through outbound and inbound contact to address and resolve significant delinquencies
What you need
- Collections
- Customer service
- Sales