Assistant Manager - Full UW - Chennai

About the role

The Assistant Manager – Operations will be responsible for managing day-to-day operations of mortgage processes, ensuring timely and accurate delivery of services while maintaining high standards of quality, productivity, compliance, and client satisfaction. The role requires strong knowledge of US mortgage operations, process management, team handling, performance monitoring, and risk controls.

What you'll do

• Manage and oversee day-to-day operations for US mortgage Underwriting processes, ensuring timely and accurate completion of assigned activities
• Monitor workflow, productivity, turnaround time (TAT), and service-level agreements (SLAs) to ensure operational targets are consistently achieved
• Allocate work effectively across the team based on volumes, priorities, and employee capabilities
• Ensure smooth functioning of operations and proactively address bottlenecks and escalations
• Lead, guide, and support a team of operations professionals to achieve business and client objectives

What you need

• Excel
• Team management
• Process improvement
• Underwriting
• MS Office
• PowerPoint

Good to have

• SOP writing
• Root cause analysis