Associate I - ECT
PuneFull-time2–3 yrsPosted 2 months ago
Junior customer support role at Epyc in Pune. Needs 2–3 years and a BBA.
About the role
This is a role of an HRSS ECT Associate who will primarily be responsible for our Employee Care Contact Center Team supporting our US & Canada employees.
What you'll do
- Responsible for our Employee Care Contact Center Team supporting our US & Canada employees
- Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times
- Liaise with colleagues and navigate cross-discipline escalations to provide timely resolutions and support open communication amongst the organization
- Meet process SLAs/ metrics, productivity and quality targets within the established timelines
What you need
- Customer service
- Escalation handling
- Data entry
- MS Office
- HR operations
- HRMS
Good to have
- PowerPoint