Customer Engagement Manager
HyderabadFull-timeMid levelPosted over a month ago
Mid-level customer support role at Epyc in Hyderabad.
About the role
Assure system information is precise. Become an expert on all billing systems (e.g., Ariba or TRACK). Determine specific key issues to help improve the profitability of assigned customers. Regularly revisit each account to confirm accuracy. Regularly produce customer reports, certs of disposal/witness burns.
What you'll do
- Work backwards and set up the accounts correctly and ensure a regular health-check of the accounts is being done
- Own and maintain the administrative responsibility for our largest (multi-million dollar) customers
- Review customer set-up. Customers, colinks, contacts, purchase order requirements (by LOB), contract linkages, invoicing requirements etc
- Work & resolve all Salesforce cases pertaining to various issues on assigned accounts
- Evaluate triggers for action: new contract, growing receivable balances, growing OA's, expired POs, overspent POs, Price escalations (SK)
What you need
- Accounts receivable
- POS
- Root cause analysis
- Escalation handling
- Customer handling
- MS Office
Good to have
- Salesforce