Customer Engagement Manager
HyderabadFull-timeMid levelPosted 3 weeks ago
Mid-level customer support role at Epyc in Hyderabad.
About the role
Review customer set-up. Customers, colinks, contacts, purchase order requirements (by LOB), contract linkages, invoicing requirements etc. Assure system information is precise. Become an expert on all billing systems (e.g., Ariba or TRACK). Determine specific key issues to help improve the profitability of assigned customers.
What you'll do
- Work backwards and set up the accounts correctly and ensure a regular health-check of the accounts is being done
- Own and maintain the administrative responsibility for our largest (multi-million dollar) customers
- Review customer set-up. Customers, colinks, contacts, purchase order requirements (by LOB), contract linkages, invoicing requirements etc
- Provide PO resolution by Liaising with multiple stakeholders External/Internal stakeholders (Account Manager, Branch Manager, CEMs, Buyers
- Work & resolve all Salesforce cases pertaining to various issues on assigned accounts
What you need
- Accounts receivable
- POS
- Root cause analysis
- Escalation handling
- Customer handling
- MS Office
Good to have
- Salesforce