Customer Engagement Manager
HyderabadFull-timeMid levelPosted 3 weeks ago
Mid-level customer support role at Epyc in Hyderabad.
About the role
40-years of sustainability in action. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services.
What you'll do
- Work backwards and set up the accounts correctly and ensure a regular health-check of the accounts is being done
- Own and maintain the administrative responsibility for our largest (multi-million dollar) customers
- Review customer set-up. Customers, colinks, contacts, purchase order requirements (by LOB), contract linkages, invoicing requirements etc
- Provide PO resolution by Liaising with multiple stakeholders External/Internal stakeholders (Account Manager, Branch Manager, CEMs, Buyers
- Work & resolve all Salesforce cases pertaining to various issues on assigned accounts
What you need
- Accounts receivable
- POS
- Root cause analysis
- Escalation handling
- Customer handling
- MS Office
Good to have
- Salesforce