Customer Service Associate – Collections (Banking) – Kolkata
KolkataFull-time0–4 yrsPosted 2 days ago
Junior customer support role at Fusion CX in Kolkata. Open to freshers; up to 4 years.
About the role
As a Customer Service Associate – Collections at Fusion CX, you will manage customer interactions related to outstanding payments and overdue accounts. You will follow up with customers regarding pending dues, support collection activities, and maintain professional relationships to encourage timely payments.
What you'll do
- Manage and execute collection processes effectively
- Contact customers and follow up on outstanding accounts and overdue payments
- Build and maintain professional relationships with customers to support timely collections
- Monitor pending accounts and maintain consistent follow-up
- Communicate with customers in Hindi and English regarding outstanding payments
What you need
- Customer service
- Collections
- Communication