Customer Service Associate – E-commerce Support – Durgapur
DurgapurFull-time0–2 yrsPosted yesterday
Entry-level customer support role at Fusion CX in Durgapur. Open to freshers; up to 2 years, with Class 12.
About the role
As a Customer Service Associate at Fusion CX, you will assist customers with their queries and provide support in Hindi or English according to their language preference. You will use internet-based tools, mobile applications, and computer systems to navigate customer support processes and help deliver a smooth customer experience.
What you'll do
- Communicate with customers in Hindi and English according to their preferred language
- Understand customer queries and provide appropriate assistance through professional communication
- Navigate internet-based platforms, mobile applications, and computer systems to support customer interactions
- Use Microsoft Excel and Microsoft Word for routine process-related tasks
- Maintain clear and effective communication while assisting customers
What you need
- Customer service
- MS Office
- Excel
- Customer handling
- Communication