Customer Service Associate – E-commerce Support (English) – Durgapur

About the role

As a Customer Service Associate at Fusion CX, you will support e-commerce-related queries and communicate with customers and business partners to understand issues and identify suitable solutions. You will use your communication, analytical, and logical reasoning skills to assess problem statements, understand concerns raised by suppliers or vendors, and propose appropriate solutions.

What you'll do

• Communicate effectively in Hindi and English while handling customer and business-related interactions
• Understand and assess concerns or problem statements raised by suppliers and vendors
• Use analytical and logical reasoning to identify the underlying issues and propose appropriate solutions
• Communicate information clearly through verbal and written interactions
• Work with Microsoft Office and Google Workspace tools, including spreadsheets and documents, to support process-related activities

What you need

• Customer service
• MS Office
• Excel
• Communication