Customer Support Executive
DurgapurFull-timeFresher11k–₹13k a monthPosted 3 weeks ago
Entry-level customer support role at Fusion CX in Durgapur. Open to freshers with a diploma or Class 12. Pays ₹11,400–12,500 a month.
About the role
In this position, you will interact with customers across multiple channels—including phone, chat, and email—to address inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction. Key responsibilities include logging customer interaction details accurately into CRM systems, escalating complex problems to senior team leads, and maintaining high service standards.
What you'll do
- Interact with customers across multiple channels—including phone, chat, and email—to address inquiries, resolve issues efficiently
What you need
- Customer service
- Communication
- CRM
- Customer handling
- Data entry