Assistant Manager Training & Quality

About the role

The ideal candidate is a strategic thinker with strong leadership skills, supporting the overall success of the business by managing teams, optimizing processes, and maintaining strong client relationships. Commitment to our people is our real strength and the key to success.

What you'll do

• Provide coaching and feedback to new and existing staff, utilizing proven improvement methodologies
• Maintain a comprehensive understanding of the program and compliance requirements for all assigned programs
• Conducted end-to-end governance and reported findings on the client-specific QA Scorecard, clearly explaining conclusions
• Generate weekly and monthly summary reports detailing monitoring activity for each program and communicate these to Client Services
• Ensure each agent per program is monitored at least once monthly, following quality assurance personnel checklists

What you need

• Communication