Team Lead
KolkataFull-time1–4 yrs22k–₹24k a monthPosted 1 week ago
Junior customer support role at Gear in Kolkata. Needs 1+ years and a degree. Pays ₹22,000–24,000 a month.
About the role
Team Lead at Gear. Manage, inspire, and mentor a group of Process Associates (PA).
What you'll do
- Manage, inspire, and mentor a group of Process Associates (PA)
- Hold regular team meetings, evaluate performance, and offer helpful criticism
- Manage escalations and challenging situations while advising and supporting PAs
- Make sure that all PA tasks are completed smoothly and effectively
- Keep up with periodic updates and make sure the team follows them
What you need
- Escalation handling
- Problem solving