Senior Team Lead

About the role

To address new concerns and maintain round-the-clock moderation coverage, this role may entail working erratic hours, including evenings and weekends.

What you'll do

• Manage, inspire, and mentor a group of content moderators along with TLs
• Hold regular team meetings, evaluate performance, and offer helpful criticism
• Manage escalations and challenging situations while advising and supporting moderators
• Make sure that all content moderation tasks are completed smoothly and effectively
• Keep up with platform rules and regulations and make sure the team follows them

What you need

• Escalation handling
• Communication