Quality Analyst (Male Candidate) For US Healthcare Process
KolkataFull-time1–4 yrsPosted 1 week ago
Junior customer support role at Gear in Kolkata. Needs 1+ years.
About the role
The Quality Analyst (QA) in the Healthcare Accounts Receivable (AR) and Medical Billing team plays a critical role in maintaining service excellence by ensuring compliance with billing standards, payer guidelines, and internal processes. The QA monitors work quality, provides actionable feedback, and partners with operations and training teams to drive performance improvements and reduce error rates.
What you'll do
- Quality Assurance & Performance Monitoring
- Audit a daily sample of billers' case transcripts
- Document audit results in a standardized tracker and ensure
- Completeness and consistency of findings
- Identify patterns and recurring errors from audit results and escalate major discrepancies or compliance risks to Team Leads or Ops Managers
What you need
- MS Office
- Communication
- Root cause analysis
- Accounts receivable