Senior Team Lead, Medical AR & Denial Management
KolkataFull-time2–3 yrsPosted 1 week ago
Junior customer support role at Gear in Kolkata. Needs 2–3 years and a degree.
About the role
This role is designed to provide leadership and support to Team Leads and their respective teams. The STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions.
What you'll do
- Lead, coach, and mentor multiple Team Leads and their AR specialists
- Conduct regular touchpoints, performance reviews, and one-on-one check-ins to guide development and reinforce process standards
- Collaborate with the QA/Training team to ensure new process updates, payer guidelines, or regulatory changes are cascaded effectively
- Monitor roster adherence, shrinkage, and floor coverage to ensure staffing efficiency
- Participate in calibration sessions and collaborate with stakeholders to drive process consistency and best practices
What you need
- Communication
- Escalation handling