Team Lead For Non Voice Process ( Content Moderation )

About the role

Hold regular team meetings, evaluate performance, and offer helpful criticism. To ensure consistency and correctness, conduct audits and evaluations of the moderator's actions. Inform the moderation of any modifications to the policy. Will be responsible for checking the roster adherence of moderators and managing shrinkages of the floor.

What you'll do

• Working Location: Kolkata, India
• Manage, inspire, and mentor a group of content moderators along with TLs
• Manage escalations and challenging situations while advising and supporting moderators
• Make sure that all content moderation tasks are completed smoothly and effectively
• Keep up with platform rules and regulations and make sure the team follows them

What you need

• Voice process
• Communication
• Escalation handling