Walk-in For CSA For Non Voice Process With Good Typing Speed required
KolkataFull-timeFresherPosted 1 week ago
Entry-level customer support role at Gear in Kolkata. Open to freshers with a degree.
About the role
The purpose of the Customer Support Associate is to act as the primary point of contact for customers, ensuring high levels of satisfaction to the end users by providing timely and accurate solutions to inquiries and technical issues. By leveraging empathy and product expertise, the role aims to build long-term customer loyalty and protect the brand's reputation.
What you'll do
- Responding to customer queries via live chat or CRM Tool in a timely and professional manner within the defined SLA
- Identifying and assessing customers' needs to achieve total satisfaction and clarify the root cause of their issues
- Troubleshoot product/service-related issues and provide accurate solutions
- Walking customers through product features, processes, or troubleshooting steps to ensure they get the most value from the service
- Keeping accurate records of customer interactions, sharing timely responses of end user queries in the CRM system
What you need
- Voice process
- Data entry
- Customer service
- CRM
- Chat support
- Communication