Customer Experience Associate – & Chat Support
KolkataFull-time15–27 yrsPosted 2 days ago
Leadership customer support role at Gratitude in Kolkata. Needs 15+ years and Class 12.
About the role
The role involves handling customer interactions across multiple communication channels, including inbound and outbound calls, webchat, messaging, email, and back-office support.The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a customer-first approach to resolving queries and delivering a positive customer experience.Key ResponsibilitiesHandle inbound and outbound customer interactions through voice, webchat, messaging, and email.Address…
What you need
- Chat support
Good to have
- Customer service
- Voice process
- Complaint handling
- Data entry
- Telecom