Customer Experience Associate – Support
BengaluruFull-time1.5–5 yrsPosted 1 week ago
Mid-level customer support role at Gratitude in Bengaluru. Needs 1.5+ years and a degree.
About the role
Customer Experience & Product Support SpecialistRole OverviewWe are seeking a proactive Customer Experience & Product Support Specialist to deliver high-quality customer assistance for global users of technology products and enterprise software solutions.The successful candidate will combine customer service expertise, product knowledge, and consultative communication to help customers resolve issues, understand product capabilities, and achieve their business objectives.
What you need
- Customer service
- Communication
Good to have
- CRM
- Customer success
- Upselling
- Escalation handling
- Cross-selling