Customer Service Process Associate – & Webchat
KolkataFull-time15–27 yrsPosted 4 days ago
Leadership customer support role at Gratitude in Kolkata. Needs 15+ years and Class 12.
About the role
Customer Service Process Associate – Voice & WebchatJob Title: Team Member – Customer ServiceLocation: KolkataJob Code: 387032Experience: 1–5 YearsWork Mode: 5 Days Work From Office (WFO)Shift: 24×7 Rotational Shifts, including night shiftsWeek-Offs: Split/rotational week-offsJob PurposeWe are looking for customer-focused Team Members to manage customer interactions across voice and non-voice channels, including webchat, messaging, email, and back-office support.
What you need
- Customer service
Good to have
- Voice process
- Chat support
- Complaint handling
- Data entry
- Customer handling
- Sales