Customer Success Guide
BengaluruFull-time1.5–5 yrsPosted 2 weeks ago
Mid-level customer support role at Gratitude in Bengaluru. Needs 1.5+ years and a degree.
About the role
Customer Success GuideRole OverviewThe Customer Success Guide is responsible for delivering exceptional customer experiences by providing timely support, product guidance, troubleshooting, and adoption best practices to global customers.
What you'll do
- Responsible for delivering exceptional customer experiences by providing timely support, product guidance, troubleshooting
What you need
- Customer success
- Customer service
- Escalation handling
- Communication
Good to have
- Upselling
- Cross-selling
- ITIL