Customer Support Associate – Process | Kolkata
KolkataFull-time2–5 yrsPosted 1 week ago
Mid-level customer support role at Gratitude in Kolkata. Needs 2+ years and a degree.
About the role
Kolkata, West BengalExperience: 1–5 YearsPreferred Relevant Experience: 2–5 years in international voice customer serviceBand: BPO 1/2Salary: Up to ₹7 LPAShift: 24×7 rotational shifts, including nights and weekendsProcess: Electricity & Gas Utilities Customer ServiceEmployment Type: Full-TimeJob SummaryWe are seeking a customer-focused and experienced Advanced Customer Service Associate to manage complex customer interactions for an international electricity and gas utilities process.
What you need
- Customer service
- Voice process
- Escalation handling
- Problem solving
Good to have
- CRM
- Customer handling
- SOP writing
- Data privacy