Customer Support Executive
MumbaiFull-time1.5–2 yrsPosted 4 days ago
Junior customer support role at Gratitude in Mumbai. Needs 1.5–2 years and Class 12 or Class 10.
About the role
About the role As a Customer Service Associate, you will support customers through an international voice process for US banking and card services. You will resolve enquiries, provide accurate information, and deliver a professional customer experience while meeting service and quality targets. Key responsibilities Handle customer interactions professionally and efficiently throughout the assigned shift.
What you'll do
- Support customers through an international voice process for US banking and card services
- Resolve enquiries, provide accurate information, and deliver a professional customer experience while meeting service and quality targets
- Meet individual and team service-level, quality and productivity expectations
- Work toward key performance indicators such as customer satisfaction, average handling time and overall customer experience
- Implement coaching feedback and corrective actions to prevent repeat errors
What you need
- Customer service
- Voice process
- Communication