Customer Support Executive – International Process
HyderabadFull-timeJunior levelPosted 2 days ago
Junior customer support role at Gratitude in Hyderabad.
About the role
Handle international customer interactions through voice and chat.Resolve queries related to subscriptions, billing, refunds, cancellations, account access, and software installation.Troubleshoot issues across Windows, macOS, iOS, and Android platforms.Ensure first-call resolution and maintain high customer satisfaction.Identify opportunities for cross-selling, upselling, and customer retention.Document customer interactions accurately in CRM and follow up on open cases.Meet sales targets, KPIs,…
What you need
- Customer service
- Cross-selling
- CRM
- iOS
- Upselling
- Android
Good to have
- Voice process
- Customer handling
- Troubleshooting