Customer Support Executive – International Process
HyderabadFull-time1–4 yrsPosted 2 days ago
Junior customer support role at Gratitude in Hyderabad. Needs 1+ years and a degree.
About the role
Mandatory International Voice Process experience.Excellent English communication skills (B2 or higher; C1 preferred).Strong customer handling, active listening, and problem-solving abilities.Experience in cross-selling and upselling within a customer service environment.Strong analytical and diagnostic skills to identify root causes.SaaS customer support and technical troubleshooting experience preferred.Qualifications : Graduation is mandatory.Relevant customer service or technical support…
What you need
- Customer service
- CRM
- iOS
- Upselling
- Escalation handling
- Android
Good to have
- Voice process
- Customer handling
- Cross-selling